Last updated: 20 August 2026
These terms govern your use of Vanly (“Service”) at vanlyai.com and any related services we provide. By signing up, you agree to these terms.
Vanly is a product of Goto-Tender Ltd, a company registered in England & Wales (company number 16627586), with registered office at 27 Bates Lane, Helsby, Frodsham, England, WA6 9LN.
Throughout these terms, “Vanly”, “we”, “us”, and “our” mean Goto-Tender Ltd. “You” and “your” mean the person or business signing up.
Contact: hello@vanlyai.com.
Vanly is an AI office manager for UK self-employed tradespeople and small trade businesses. It connects to your WhatsApp account to act as a 24/7 virtual receptionist and admin assistant, handling customer enquiries, lead capture, voice-to-quote, voice-to-invoice, payment chasing, and calendar bookings.
Core features (V1):
To use the operational features, Vanly requires you to connect:
You explicitly authorise these connections through OAuth consent screens at the time of connection. You can revoke any connection at any time via the third-party provider's security settings or by deleting your Vanly account.
Service availability: Vanly is live and these features are available to you from the day you sign up. Some of them depend on connections you choose to make: lead capture from email needs a connected inbox, and calendar booking needs a connected calendar. Without those connections the rest of the Service still works.
We continue to develop Vanly, and individual features may be added, changed or removed. Section 13 sets out what we do if a change materially reduces the value of the Service to you.
You must:
Vanly costs £39 per month. There is one plan, with no tiers and no add-ons.
Every new account starts with a free trial of 14 days, and we do not ask for a payment card to start it. During the trial you have the full service, exactly as a paying customer does. Section 7 sets out the fair-use limit that applies to trials.
Because we hold no card, nothing can be charged unless you choose to subscribe. There is no automatic conversion at the end of the trial, no invoice, and nothing to cancel if you decide Vanly is not for you.
We will contact you before your trial ends. If you have not subscribed by the end date:
You can subscribe at any time, during the trial or after it has ended. If you subscribe while more than 48 hours of your trial remain, your trial is not cut short— the first charge is taken on your existing trial end date, not on the day you add the card. Inside the final 48 hours our payment provider cannot hold a charge that far out, so the subscription starts immediately instead. We tell you which of the two applies to you, on the page where you add the card, before you enter anything.
We may change the price of Vanly for future billing periods. If we do, we will give you at least 30 days' written notice before a changed price applies to you, and you may cancel before it takes effect. A price change never applies to a billing period you have already paid for.
We take no payment details when you sign up. You give us a card only when you decide to subscribe, and only then does a charge become possible.
When you add a card, your bank may show a temporary £0.00 authorisation. This is a security check, not a payment. It will not appear as a real transaction on your statement.
When you subscribe:
If a charge fails (insufficient funds, expired card, etc.), Stripe will retry up to 3 times over 7 days. If all retries fail, your subscription will be paused and we will email you to update your payment method. After 14 days of unresolved failure, your subscription is cancelled. You can resubscribe at any time, and your data is retained in the meantime.
Goto-Tender Ltd is not currently VAT-registered. Prices shown for Vanly are inclusive of any applicable taxes — no VAT is added at checkout. If Goto-Tender Ltd becomes VAT-registered in future, we will give you at least 30 days' written notice and updated invoicing. The £39 monthly price would not increase — if VAT becomes due, the £39 would become VAT-inclusive.
We hold no card during your trial, so there is no subscription to cancel and no charge to avoid. If you decide Vanly is not for you, you can simply stop using it and the trial will end on its own date. You do not need to tell us, and you will not be billed.
If you would like your account and data deleted rather than left to lapse, email hello@vanlyai.com and we will delete it and confirm by email within 5 working days.
Once you are subscribed, you can cancel at any time from your dashboard. You will continue to have access until the end of the current billing period (30 days from the most recent charge), then your subscription ends.
We do not offer refunds for partial billing periods. Once a monthly charge has been processed, the £39 covers the upcoming 30 days. If you cancel mid-period, you keep access until the period ends but are not refunded for unused days.
Exceptions:
The free trial gives you the full service. It carries a fair-use limit on total usage, set well above what normal day-to-day use of Vanly reaches, so that automated, abnormal or abusive usage cannot run up costs on a free account.
If your trial usage gets close to that limit, we will tell you before anything stops. If the limit is then reached, Vanly pauses and we tell you again, with a link to continue on a paid plan. We will not stop your trial silently. Your data is never deleted or withheld because of a usage limit: your leads, quotes, customers and messages remain yours and remain available to you.
We may suspend or end a free trial that shows automated, fraudulent or abusive usage, or where the same person opens repeated trials to avoid paying.
You agree not to:
Breach of acceptable use may result in immediate suspension or termination of your access without refund.
To deliver the operational Service, Vanly connects to third-party services on your behalf, with your explicit authorisation:
When you connect Gmail, Microsoft Outlook, Google Calendar, or Microsoft Outlook Calendar to Vanly, you complete an OAuth consent flow with the relevant provider (Google or Microsoft). You explicitly approve the permissions Vanly requests at that time. Specific permissions Vanly may request include:
Vanly will use the access you grant only to operate the Service features described in Section 2. We will not:
Full details on data handling are in our Privacy Policy.
You can revoke a connection at any time:
After revocation, Vanly will lose access to the relevant third-party data immediately. Existing lead records parsed before revocation remain in Vanly unless you also request deletion.
You agree that:
The Vanly name, logo, brand, software, design, and content are owned by us or licensed to us. We grant you a limited, non-exclusive, non-transferable licence to access and use the Service for its intended purpose during your subscription.
Content you provide to Vanly (e.g. your business name, pain points, replies to emails) remains yours. By providing it, you grant us a non-exclusive licence to use it solely to operate and improve the Service for you.
Customer feedback you send us in reply to our emails is treated as non-confidential by default. We may use anonymised, aggregated feedback to improve the Service. We will not publish identifiable feedback (e.g. quotes attributed to you) without your prior consent.
Nothing in these terms excludes or limits our liability for:
Subject to that, our total liability to you in connection with the Service in any 12-month period is capped at the greater of (a) the total amount you paid Vanly in that 12-month period, or (b) £100.
We are not liable for:
You agree to indemnify and hold us harmless from any claim, loss, or damage arising from your breach of these terms, your misuse of the Service, or your violation of any third-party right.
We aim for high availability but do not guarantee uninterrupted access. We may suspend the Service for maintenance, security, or upgrades, with or without notice.
We may add, modify, or remove features at our discretion. If a change materially reduces the value of the Service for paying customers (e.g. removing a core feature you signed up for), we will give 30 days' notice and offer cancellation with a pro-rata refund of the current month.
We may suspend or terminate your account if you:
On termination, we will delete your saved Stripe card and your signup record within 30 days, retaining only what is necessary for legal/tax compliance.
We may update these terms from time to time. The “Last updated” date at the top reflects the most recent version. Material changes affecting paid customers will be notified by email at least 30 days before they take effect.
If you do not agree to a change, you may cancel before it takes effect under the cancellation terms above.
How we handle your personal data is described in our Privacy Policy, which forms part of these terms by reference.
These terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior communications.
If we do not enforce a right under these terms, that does not waive our right to enforce it later.
If any part of these terms is held unenforceable by a court, the remaining parts continue in force.
You may not assign your rights under these terms. We may assign ours to a successor entity (e.g. on a sale of the business), with notice.
These terms do not give rights to anyone other than you and us under the Contracts (Rights of Third Parties) Act 1999.
These terms are governed by the laws of England & Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England & Wales, except that nothing prevents you from bringing proceedings in your local jurisdiction where required by mandatory consumer-protection law.
Questions about these terms: email hello@vanlyai.com. We respond within 5 working days.